Legal
This Privacy Policy describes how Trackmonstr LLC ("Trackmonstr," "we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website, submit an inquiry, or place an order. By using our website, you agree to the practices described in this policy.
This policy applies solely to information collected through our website and does not govern information collected through other means, including in-person communications or third-party services.
We collect personal information that you voluntarily provide to us when you fill out a contact form, submit a build request, or place an order. This may include your name, email address, phone number, shipping address, and payment information.
We do not use cookies, tracking pixels, or third-party analytics tools. We do not collect any information automatically as you browse our website.
We use the information you provide solely to respond to your inquiry, process your order, arrange delivery of your purchase, and provide post-sale support. We do not use your information for marketing purposes without your explicit consent, and we do not send unsolicited communications of any kind.
Payment information is used exclusively to process your transaction and is not stored on our servers beyond what is required to complete the sale.
Your information is stored securely and accessible only to members of the Trackmonstr team who require it to fulfil your order or respond to your inquiry. We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
We retain your information only for as long as necessary to complete the purpose for which it was collected, or as required by applicable law.
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers — such as freight carriers and payment processors — only to the extent necessary to fulfil your order. These parties are contractually obligated to keep your information confidential and may not use it for any other purpose.
We may disclose your information if required to do so by law or in response to a valid legal process.
You have the right to request access to the personal information we hold about you, to request correction of any inaccuracies, and to request deletion of your data where we are not required by law to retain it. To exercise any of these rights, please contact us at hello@trackmonstr.com.
Depending on your state of residence, you may have additional rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA). We will respond to all verified requests within 30 days.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy or the way we handle your personal information, please reach out to us at hello@trackmonstr.com or through our contact page. We will respond within 24 hours.